CASE #1
YOU MADE A MISTAKE WHEN ORDERING
Was it the wrong product or size?
In this case, you are responsible for the return shipping costs.
Send the merchandise to us only via tracked Colissimo mail, including:
- A copy of your original invoice.
- A full explanation of your return on a separate sheet of paper, along with your choice of payment method for return shipping:
Option 1: "I authorize Hyraw Design to debit €6 from the bank card used for the original order."
Option 2: "I will send €6 via PayPal to the following address:
Return address:
HYRAW DESIGN
ZAC des Piélettes – 221 Chemin de la Cride
CS 90003 – 13740 Le Rove Cedex – France
Please note: returns without package tracking are not accepted.
CASE #2
Having trouble with your order?
Was there a mistake in the order preparation, a missing or damaged item?
In this case, HYRAW.COM will cover your return shipping costs as well as the reshipping costs.
Simply contact our customer service department to report the issue:
• either by email at sav@hyraw.com
• or by phone at +33 4 91 89 86 10
CASE #3
You've changed your mind
The item you ordered isn't quite right for you, and you'd like a refund?
You have the right to return your order within 14 days of receiving it at home or collecting the package.
Send the merchandise back to us only via tracked parcel.
Please note: returns of items by mail without package tracking are not accepted.
The item(s) must be returned in new condition, in their original packaging, along with the invoice and a letter clearly stating your wish to be refunded, to the following address:
HYRAW DESIGN
ZAC des Piélettes – 221 Chemin de la Cride.
CS 90003 – 13 740 Le Rove Cedex – France
Return shipping costs are the responsibility of the sender.
The returned item(s) will be refunded to the customer via the original payment method (credit card or PayPal), or in the form of a voucher valid only on our website, within a maximum of 30 days from receipt by HYRAW. Please note: only the product(s) are refundable; shipping costs remain due and are therefore non-refundable.
The processing time for exchanges and returns is approximately 2 to 4 business days for mainland France, 4 to 6 business days for Europe and Switzerland, 10 to 15 business days for French overseas departments and territories (DOM-TOM), and 10 to 15 business days for international orders, starting from the date of receipt of the returned or exchanged items.
In accordance with the general terms and conditions of sale, only items returned in their original packaging will be accepted.
Consequently, returns of damaged, washed, and/or worn products will be refused.